How can I report possible scams and fraudulent behaviour?

If you suspect that there has been a scam or fraudulent behaviour on Carousell, or if you are a victim of a scam, please report this to the Carousell support team as soon as possible so that we can assist you.

How to make a report:

  1. Send an email to trust@carousell.com with "Trust & Safety" in the subject line.
  2. Include the following information in your report
    • Your Carousell username:
    • Seller's Carousell username:
    • Title(s) of listing(s) involved:
    • Details of the incident:

All trust and safety related incident reports should be emailed to  trust@carousell.com to ensure that our support team can deal with your case as fast as possible.

All incident reports should be submitted within 60 days of your knowledge of the suspected scam or fraud.

Still need help? Contact Us Contact Us