Why does my camera not work?
For Android users
Symptoms:
- Clicking on the "Sell" button shows a black screen
- Photos uploaded are not in the correct orientation (e.g. photo ends up sideways instead of straight)
What you can do:
- Go to Me
- Click on Settings
- Ensure that the option for "use built-in camera" has been unchecked
- Try to list another item!
For Apple users
Symptoms:
- Clicking on the "Sell" button shows a black screen
What you can do:
- Go to your device's settings (not in Carousell app)
- Click on Carousell
- Ensure that the option for "Camera" is enabled
- Try to list another item!
If the above steps still do not work for you, email us at support@carousell.com. In your email, do include screenshots of the error message as well as your device model.
In the meanwhile, do try out our web platform at https://www.carousell.com/. You would be able to list your items on sale while we work to get this up and running again for you.