Why is my account suspended?
If you've tried logging into Carousell and it keeps showing you an error, it is likely that your account has been suspended. The main reason why your account has been suspended is because you have violated our
Community Guidelines in one way or another.
If you are unable to log in to Carousell you see the following error messages:
You could be a repeated
offender or your account is found to be created for the sole purpose of selling
prohibited items. You could also be under investigation due to reports of misconduct from other users that is against our Community Guidelines.
An email is usually sent following the suspension stating the reason. You can follow up with us from there if the suspension reason is unclear or if you have any further